FAQs

Which languages can I access the platform in?

Supported system languages:

You can access the static content of the platform in any of the following system languages listed below. The list of system languages applies to the platform’s static text, such as page headings, button text, etcetera.

  • en – English
  • fi – Finish
  • sv – Swedish
  • de – German
  • es – Spanish
  • fr – French
  • pt – Portuguese
  • ja – Japanese
  • zh – Chinese (Simplified)

Supported languages for machine translation of dynamic content:

Dynamic content on the web portal and the mobile app supports the listed machine-translated languages below. For dynamic text like alerts, country names, country information, medical information, and covid-19 data, Safeture uses machine translation with an even longer list of supported languages.

ar – Arabic
bn – Bengali
bg – Bulgarian
zh – Chinese (Simplified)
zh-T W – Chinese (Traditional)
cs – Czech
da – Danish
nl – Dutch
tl – Filipino
fi – Finnish
fr – French
de – German
el – Greek
iw – Hebrew
hi – Hindi
hu – Hungarian
id – Indonesian
it – Italian
ja – Japanese
jw – Javanese
ko – Korean
lv – Latvian
lt – Lithuanian
ms – Malay
mr – Marathi
no – Norwegian
pl – Polish
pt – Portuguese
pa – Punjabi
ro – Romanian
ru – Russian
sk – Slovak
sl – Slovenian
es – Spanish
sv – Swedish
ta – Tamil
te – Telugu
th – Thai
tr – Turkish
ur – Urdu
vi – Vietnamese

What Travel Management Companies (TMC) and Global Distribution Systems (GDS) do you integrate to?

Click here to see the complete list and what travel booking types are supported.

Which providers do you support for Traxo email parsing of train booking data?

These are the supported suppliers for train booking data integrated via email parsing (Traxo).

  • Amtrak
  • Deutsche Bahn
  • East Coast
  • Eurostar
  • GWR
  • Italo
  • NS International
  • Rail Europe
  • Renfe
  • Russian Railways
  • SBB Rail Service
  • ScotRail
  • SNCB
  • SNCF
  • Taiwan High Speed Rail Corporation Thalys
  • Thetrainline.com
  • Trenitalia
  • VIA Rail Canada
  • VR Rail

In which countries is the app available?

The app is available worldwide, with the following exceptions:

  • Android: Not available in Brunei and North Korea.
  • iOS: Not available in Brunei and North Korea.

Can I use a Single Sign-On solution with the Safeture Platform? 

Yes, the Safeture platform supports single sign-on that allows you to use external identity platforms that are already used within your organization and thereby remove all administration of managing users. Please contact sales@safeture.com to enable the feature and start integration (Some configuration will have to be done in your own Identity Provider service, such as ADFS, AzureAD, Google G-Suite, etc) 

Do you have a documented Disaster Recovery (DR) plan and how often is it tested? 

Yes, and it is tested yearly.

What measures do you take to protect user data?

Click the link to read about all of Safeture’s Data Protection Measures:

Who is the controller and processor of the data?

Data Controller

If you have received the service through your employer then the employer is the data controller. If you have purchased the service as a consumer directly from Safeture then Safeture is the data controller. 

Data Processor

The data processor is Safeture AB and the processing of data is conducted in Sweden. 

What type of data is processed? 

Categories of end-user’s personal data : 

  • First name 
  • Last name 
  • Country of residence 
  • Network information (e.g. IP-address) 
  • Email address* 
  • Mobile Phone number* 
  • Position data* (restricted and when consent by end-user) 

* required data for the service to function properly 

The personal data that is processed includes all the above. In the Web Portal, you can also add data are the following non-mandatory fields: Address, Zip Code, City, State, Department, Nationality, Gender, Job title, Passport number, and Line manager. 

What happens in the Safeture Platform if an upcoming flight is delayed?

We update our database with cancellations and updates accordingly, both by manually scanning the source and by receiving automatic Passenger Name Record (PNR) updates. The manual scan for updates is performed at a schedule of 168h, 72h, 48h, 24h, 6h, and  1h before departure for each trip, to make sure our data is up to date. Delays are checked up until the actual departure. 

Can Administrators send alerts?

Yes, you are not limited to only using Safeture’s own alerts. If you as an Administrator may wish to publish additional alerts yourself, the Custom Alerts feature enables you to do so. Click here to read more about Custom Alerts. The information you need to create a new alert is a title, risk category, severity degree (low, medium or high risk), text about the event, advice on how to act, a location, and selected affected countries. 

Is it possible to edit the country information?

The Country Editor gives you the option to customize the Country Information. The information is categorized under the following headings: Overview, Travel, Culture, Medical, Covid-19, and My Organization Information. The changes done will be reflected both in the Safeture Mobile Application and Web Portal. 

Is the app gathering location data even when the app is only running in the background?

The system allows Safeture to locate the user based on the location of the device when the app is running (even when the App is not being used, but just running in the background) and when the user consents with the geolocation function.

Does the app consume a lot of battery?

No. Although use and battery consumption can vary between individual devices, the app and the system has been optimized to keep good battery life, while at the same time offering good location tracking. Typically, the app only consumes a few percents of battery per day, when in background mode. This is much less than most other popular applications such as Facebook etc.

Does the app need internet access to work?

Information: Internet access is required for the Safeture Mobile Application to work as intended. However, some information is automatically downloaded in the background and can be used at any time, such as: 

  • Local emergency phone numbers and assistance provider phone numbers 
  • Alerts (My Alerts only) 
  • Travel Itineraries 

Other data is downloaded only when the user opens the page containing the information. This includes: 

  • Country information (except local news, only news headings are stored offline) 
  • Medical databases
  • Global alert list 
  • Currency Converter (Exchange rates)
  • Providers, such as hospitals and hotels (Only latest search is stored offline) 

For country information, the information is downloaded one country at a time. This means that the user needs to access each country that should be downloaded.

Communication: Some communication can still occur via SMS. You will of course still be able to receive SMS from the Safeture platform without internet access.

Location: When offline, your latest location sent to the servers will be shown in the Web Portal, but no updates will be sent until the app goes online again. When you press the red “SOS” button on the assistance page in your Safeture app, the system will automatically open your SMS dialog after the five-second countdown and you can send your position to the Safeture platform, and the admin will be alerted.

When you click the check-in button without internet access, you can press “Try using SMS” to send it.

How often is the location of end-users updated?

When the app is kept in the background, your location will be updated around once every hour. This will keep battery consumption at a relatively low level, but still, keep the app updated to make sure you receive relevant alerts close to your location. The location will be updated more frequently if you are traveling or if you are using the app actively.

How accurate is the location reporting?

The accuracy of location reporting mainly depends on whether the app can get proper satellite coverage. Problems might occur, either when being indoors or close to tall buildings. There are other factors that influence accuracy as each device’s GPS accuracy may differ.


Other apps might have a few meters better accuracy by enabling a constant GPS flow. However, these apps will drain your phone’s battery fairly quickly. Normally, Safeture gets an accuracy of around 100m to keep the battery consumption at a low level, and in order to ensure a good balance between accuracy and battery consumption.

Is there an option to manually report location as an end-user?

Yes. The Check-in button is located at the top of the home page and is used to send up-to-date location reports to the Safeture Platform with respect to the end-user’s privacy settings. 

If Scheduled Check-ins are added as an additional service, Administrators can set certain dates and times when end-users will get notified of when to check-in as a measure of ensuring their employees’ safety. If a check-in deadline is missed by one or several users, the system will trigger notifications to alarm the Administrators. Click here to read more about Scheduled Check-ins.

Can emergency mode be initiated even without internet access?

Yes. Even if your mobile device cannot access the internet and you are experiencing an emergency you can still share your position and initiate emergency mode.

How do you encrypt data?

All data sent to or from Safeture is encrypted in transit using HTTPS/TLS1.2+. Our API and application endpoints are minimum TLS1.2 and score an “A+” rating on Qualys SSL Labs‘ tests. This ensures we only use strong and correct cipher suites and have features such as HSTS and Perfect Forward Secrecy fully enabled. We also encrypt data at rest using an industry-standard AES-256 encryption algorithm.

Do you have two-factor authentication?

Yes, two-factor authentication is enabled by default and is enforced on Administrators unless Single Sign-on (SSO) is enabled. The 2FA-code can be provided to the Safeture Mobile Application through push notifications, by e-mail and/or by SMS (default).

How do you protect access to the Safeture Platform?

We have SAML Single Sign-on (SSO), 2-factor authentication (2FA), and strong password policies on all hosting services to ensure protected access.

Safeture uses the PBKDF2 (Password-Based Key Derivation Function 2) function to generate password hashes and enforces a complex password standard (minimum 10 letters, at least one capital letter, at least one lower case letter, and at least one number). This only applies to clients who do not have SSO enabled. Password hashes are not stored in the Safeture database for customers that use SSO.

Two-factor authentication is enabled by default and is enforced on Administrators unless SSO is enabled. The 2FA-code can be provided to the Safeture Mobile Application through push notifications, by e-mail and/or by SMS (default).

For how long is the data kept in your platform? (Data retention policy)

Data is deleted after 3, 6, 12, and 18 months, depending on the sensitivity of the data.

  • 3 months: Alerts sent
  • 6 months: Logs, access logs, etc.
  • 12 months: SMS data
  • 18 months: Location data, Personal data

Where is your data stored?

Safeture uses Fortlax and AddPro data centers, both of which are ISO/IEC 27001:2013 certified. The data and services are hosted in Sweden and are not subject to the US Cloud Act.

What standards do you follow regarding data security?

Safeture has built its Information Security Management System based on the ISO/IEC 27002:2013 controls to ensure the best practice protection controls are implemented based on industry standards and we are compliant with applicable local, federal and state regulations, as well as industry standards.These policies are updated frequently and communicated to all employees.

  • All employees must also sign a non-disclosure agreement (NDA) and an ethics policy that governs the code of conduct.
  • Safeture’s hosting data centers are both ISO/IEC 27001:2013 certified.
  • Safeture is fully GDPR and CCPA compliant.

Do you perform any penetration tests?

Yes. Twice a year we engage alternating independent third-party security experts to perform detailed penetration tests on the Safeture Platform and network, and full source code reviews. Customers are also encouraged to perform their own independent penetration tests.

Can the end-user control the location accuracy?

Yes. End-users control how exact they want their position to be, which further reflects what privacy level the end-user select in the privacy settings of the Safeture Mobile Application. Click here to read more about what privacy levels are offered.

Can end-users turn off the location sharing in the Safeture app?

Yes. As a measure of protecting end-user’s privacy and integrity, Safeture put them in complete control. End-users can choose to disable location sharing completely or, if enabled, set their own privacy level directly in the Safeture Mobile Application. Click here to see what privacy levels you can choose from.

Who can see the location of an end-user in the system?

  • Safeture: Only a few selected Safeture employees have full access to the location data when needed for technical development and support issues. The only government authority that may access the data is the Swedish police authority and requires a legal warrant from the Swedish justice system. Safeture keeps strict rules around information access and advanced levels of IT security protection, requiring that each access to the data is logged in an audit log for misuse inspection. Click here to read more about Safeture’s Data Protection Measures.
  • The Employer: Access to the location data is only given to the employer related to the Subscription ID/reference. The employer can only view their own employees and can decide who/whom within the organization that will have access to this data. Safeture will not be responsible for any employer’s internal process, which should be controlled and managed by the employer and regarding the data, accessible through the system. Note that the Employer is the data controller and has the legal right to access all employee’s personal data depending on the privacy agreement between the employee and the employer.

What is the purpose of locating employees?

Safeture is not a surveillance company. Our primary purpose of the positioning is to deliver specific, accurate, and necessary safety information tailored to the country/location you are traveling to or based in at the moment. The secondary purpose is that the positioning system can be used in case of an incident or emergency to locate an end-user’s last known location to send help.

How do you protect end-user privacy?

Protecting end-user privacy is at the core of Safeture’s values and something we work hard to achieve it in all aspects. Below you find measures implemented with regards to end-user privacy:

  • The end-user can easily disable all service including positioning capabilities in the mobile application.
  • The end-user can also set their own privacy level, which means that the mobile application will not report the exact location if desired, keeping the user’s location more private. Click here to read more about what privacy levels to choose from.
  • As a standard, Web Portal Administrator can only see the last known position (updated every hour) and no location history or travel patterns. Position history can only be provided to companies and partners if requested. Such requests are handled case by case and only if Safeture deems it to be a valid reason for such request, and that it is for the benefit of the end-user.
  • Safeture is based in Sweden, a country that has a long history of protecting the privacy and rights of employees. Safeture is required by law to provide any end-user with information on all data stored related to him/her.