FAQ

Does the app need internet access to work?

Information: Internet access is required for the Safeture Mobile Application to work as intended. However, some information is automatically downloaded in the background and can be used at any time, such as: 

  • Local emergency phone numbers and assistance provider phone numbers 
  • Alerts (My Alerts only) 
  • Travel Itineraries 

Other data is downloaded only when the user opens the page containing the information. This includes: 

  • Country information (except local news, only news headings are stored offline) 
  • Medical databases
  • Global alert list 
  • Currency Converter (Exchange rates)
  • Providers, such as hospitals and hotels (Only latest search is stored offline) 

For country information, the information is downloaded one country at a time. This means that the user needs to access each country that should be downloaded.

Communication: Some communication can still occur via SMS. You will of course still be able to receive SMS from the Safeture platform without internet access.

Location: When offline, your latest location sent to the servers will be shown in the Web Portal, but no updates will be sent until the app goes online again. When you press the red “SOS” button on the assistance page in your Safeture app, the system will automatically open your SMS dialog after the five-second countdown and you can send your position to the Safeture platform, and the admin will be alerted.

When you click the check-in button without internet access, you can press “Try using SMS” to send it.