FAQ - Web Portal

Can I use a Single Sign-On solution with the Safeture Platform? 

Yes, the Safeture platform supports single sign-on that allows you to use external identity platforms that are already used within your organization and thereby remove all administration of managing users. Please contact sales@safeture.com to enable the feature and start integration (Some configuration will have to be done in your own Identity Provider service, such as ADFS, AzureAD, Google G-Suite, etc) 

What happens in the Safeture Platform if an upcoming flight is delayed?

We update our database with cancellations and updates accordingly, both by manually scanning the source and by receiving automatic Passenger Name Record (PNR) updates. The manual scan for updates is performed at a schedule of 168h, 72h, 48h, 24h, 6h, and  1h before departure for each trip, to make sure our data is up to date. Delays are checked up until the actual departure. 

Can Administrators send alerts?

Yes, you are not limited to only using Safeture’s own alerts. If you as an Administrator may wish to publish additional alerts yourself, the Custom Alerts feature enables you to do so. Click here to read more about Custom Alerts. The information you need to create a new alert is a title, risk category, severity degree (low, medium or high risk), text about the event, advice on how to act, a location, and selected affected countries. 

Is it possible to edit the country information?

The Country Editor gives you the option to customize the Country Information. The information is categorized under the following headings: Overview, Travel, Culture, Medical, Covid-19, and My Organization Information. The changes done will be reflected both in the Safeture Mobile Application and Web Portal.