Partner Portal/Information/FAQ

Frequently asked questions

Questions and answers covering topics such as platform functionality, data security and end-user privacy.

Frequent Questions – Partner

Which languages can I access the platform in?

Supported system languages:

You can access the static content of the platform in any of the following system languages listed below. The list of system languages applies to the platform’s static text, such as page headings, button text, etcetera.

  • en – English
  • fi – Finish
  • sv – Swedish
  • de – German
  • es – Spanish
  • fr – French
  • pt – Portuguese
  • ja – Japanese
  • zh – Chinese (Simplified)

Supported languages for machine translation of dynamic content:

Dynamic content on the web portal and the mobile app supports the listed machine-translated languages below. For dynamic text like alerts, country names, country information, medical information, and covid-19 data, Safeture uses machine translation with an even longer list of supported languages.

ar – Arabic
bn – Bengali
bg – Bulgarian
zh – Chinese (Simplified)
zh-T W – Chinese (Traditional)
cs – Czech
da – Danish
nl – Dutch
tl – Filipino
fi – Finnish
fr – French
de – German
el – Greek
iw – Hebrew
hi – Hindi
hu – Hungarian
id – Indonesian
it – Italian
ja – Japanese
jw – Javanese
ko – Korean
lv – Latvian
lt – Lithuanian
ms – Malay
mr – Marathi
no – Norwegian
pl – Polish
pt – Portuguese
pa – Punjabi
ro – Romanian
ru – Russian
sk – Slovak
sl – Slovenian
es – Spanish
sv – Swedish
ta – Tamil
te – Telugu
th – Thai
tr – Turkish
ur – Urdu
vi – Vietnamese

What Travel Management Companies (TMC) and Global Distribution Systems (GDS) do you integrate to?

Click here to see the complete list and what travel booking types are supported.

Which providers do you support for Traxo email parsing of train booking data?

These are the supported suppliers for train booking data integrated via email parsing (Traxo).

  • Amtrak
  • Deutsche Bahn
  • East Coast
  • Eurostar
  • GWR
  • Italo
  • NS International
  • Rail Europe
  • Renfe
  • Russian Railways
  • SBB Rail Service
  • ScotRail
  • SNCB
  • SNCF
  • Taiwan High Speed Rail Corporation Thalys
  • Thetrainline.com
  • Trenitalia
  • VIA Rail Canada
  • VR Rail

In which countries is the app available?

The app is available worldwide, with the following exceptions:

  • Android: Not available in Brunei and North Korea.
  • iOS: Not available in Brunei and North Korea.

Can I use a Single Sign-On solution with the Safeture Platform? 

Yes, the Safeture platform supports single sign-on that allows you to use external identity platforms that are already used within your organization and thereby remove all administration of managing users. Please contact sales@safeture.com to enable the feature and start integration (Some configuration will have to be done in your own Identity Provider service, such as ADFS, AzureAD, Google G-Suite, etc) 

Do you have a documented Disaster Recovery (DR) plan and how often is it tested? 

Yes, and it is tested yearly.

What measures do you take to protect user data?

Click the link to read about all of Safeture’s Data Protection Measures:

Who is the controller and processor of the data?

Data Controller

If you have received the service through your employer then the employer is the data controller. If you have purchased the service as a consumer directly from Safeture then Safeture is the data controller. 

Data Processor

The data processor is Safeture AB and the processing of data is conducted in Sweden. 

What type of data is processed? 

Categories of end-user’s personal data : 

  • First name 
  • Last name 
  • Country of residence 
  • Network information (e.g. IP-address) 
  • Email address* 
  • Mobile Phone number* 
  • Position data* (restricted and when consent by end-user) 

* required data for the service to function properly 

The personal data that is processed includes all the above. In the Web Portal, you can also add data are the following non-mandatory fields: Address, Zip Code, City, State, Department, Nationality, Gender, Job title, Passport number, and Line manager. 

What happens in the Safeture Platform if an upcoming flight is delayed?

We update our database with cancellations and updates accordingly, both by manually scanning the source and by receiving automatic Passenger Name Record (PNR) updates. The manual scan for updates is performed at a schedule of 168h, 72h, 48h, 24h, 6h, and  1h before departure for each trip, to make sure our data is up to date. Delays are checked up until the actual departure. 

Can Administrators send alerts?

Yes, you are not limited to only using Safeture’s own alerts. If you as an Administrator may wish to publish additional alerts yourself, the Custom Alerts feature enables you to do so. Click here to read more about Custom Alerts. The information you need to create a new alert is a title, risk category, severity degree (low, medium or high risk), text about the event, advice on how to act, a location, and selected affected countries. 

Is it possible to edit the country information?

The Country Editor gives you the option to customize the Country Information. The information is categorized under the following headings: Overview, Travel, Culture, Medical, Covid-19, and My Organization Information. The changes done will be reflected both in the Safeture Mobile Application and Web Portal.