Resources/Product Updates/ Latest Product Updates

Latest Product Updates

November 2022

Whole System
Email

Web Portal Tutorials

Release date: 2022-11-15

To support your platform usage, we just launched tutorials on how to do certain tasks in the web portal. You will find the Help Center when clicking the question mark icon at the bottom-left corner of the web portal interface. The tutorial categories are the following:

  • Product Updates (short information on the latest produce updates)
  • Set-up Guides (guides on how to get started with Safeture) 
  • Step-by-step Guides (Guides on how to use the platform) 
  • Share your Feedback (Share what you think of the Safeture platform and come with any feature requests) 
Whole System
Email

Relevant travelbooking in spreadsheet attached to "Personnel in incident" email

Release date: 2022-11-08

In the send-out of the email “Personnel in incident region”, there is an attached excel file containing information on the people located near an incident. This excel file include two columns – one called “last known booking” and the other called “next known booking”. Based on feedback from partners and clients, we identified that this information sometimes caused confusion and was often times not very relevant. So, we added information about the relevant segment that was actually used to include the user in the list of impacted people. The title of this column is “Relevant booking”.
Web Portal
Travel Data

Train booking integration via CWT & AMEX

Release date: 2022-11-08

We have extended the support for train bookings in the platform also with the latest release by adding support for integration to the TMCs (Travel Management Company) CWT and AMEX.
CWT
Amex GBT

October 2022

Whole System

Additional system languages:
Japanese, Portuguese & Simplified Chinese

Release date: 2022-10-18

The Safeture platform now supports three additional system languages – Japanese, Portuguese, and Chinese (simplified) – for you to view the platform in the language of your choice. This means that you will be able to access the platform in any of the following languages:

  • en – English
  • fi – Finish
  • sv – Swedish
  • de – German
  • es – Spanish
  • fr – French
  • pt – Portuguese
  • ja – Japanese
  • zh – Chinese (Simplified)

The list of system languages above applies to the platform’s static text, such as page headings, button text, etcetera. For dynamic text like alerts, country names, country information, medical information, and covid-19 data, Safeture uses machine translation with an even longer list of supported languages.

How to change language settings in the web portal?

Change your language settings by clicking the user name at the top right corner of the web portal, navigate to your language settings and select the language of your choice in the drop-down. If you wish to translate the dynamic text, please enable machine translation.

Web Portal
Security Overview

Updated alert icons

Release date: 2022-10-18

Six of the alert category icons have been updated to better illustrate their meaning. The icons have been changed for the following categories: earthquake, service failure, volcano, labor action, politics and crime. 

 

Web Portal
Travel Data

Support for train booking integration via three new TMCs

Release date: 2022-10-18

Safeture now offers support for train bookings for the following TMCs: Berg Hansen, CTrip, and Diversity.

Safeture can also integrate train bookings from Amadeus, Sabre, Egencia, TravelPerk, and Midoco, as before.

Web Portal
Security Overview

Information on the end-user's privacy settings

Release date: 2022-10-18

Six of the alert category icons have been updated to better illustrate their meaning. The following categories have been updated: earthquake, Service failure, volcano, labor action, politics, crime.
Email Parsing
Travel Data

Support for train bookings via Traxo

Release date: 2022-10-11

For everyone with Traxo email parsing enabled for their account, you can now integrate train bookings through the same solution.

The supported providers for train bookings are: 

  • Amtrak
  • Deutsche Bahn
  • East Coast
  • Eurostar
  • GWR
  • Italo
  • NS International
  • Rail Europe
  • Renfe
  • Russian Railways
  • SBB Rail Service
  • ScotRail
  • SNCB
  • SNCF
  • Taiwan High Speed Rail Corporation Thalys
  • Thetrainline.com
  • Trenitalia
  • VIA Rail Canada
  • VR Rail
Web Portal
Travel Data

App installation information in spreadsheet for travel segments

Release date: 2022-10-11

In the Travel Data Module of the Safeture Web Portal you find a a section called Segment Overview, which takes you to a list of all your individual itinerary items. From here, it is possible to view, and export, both upcoming and past travel segments.

To provide Administrators with insight into which users, within any of these segments, that have downloaded the Safeture mobile app and which have not, we have added a new column to the spreadsheet. When downloading the segment overview list, either as a CSV or XLSX file, you will find a new field called “App installed”, which can be set to either true or false.

app installation spreadsheet info

September 2022

Email Parsing
Travel Data

Email parsing error notifications

Safeture provides an option to integrate travel booking data by sending booking confirmations to a dedicated email address. These emails will automatically be parsed through a third-party parsing solution, Traxo, to retrieve both booking and traveler data. 

Safeture has now added new error notifications to the parsing process to prevent a failed email parsing attempt from going unnoticed. Safeture performs a check, and if any of the parsed travel data is incorrect, both the user sending the parsing email and the administrators for that account will get an error notification email. This email contains information presenting the cause of the error so that it can be corrected.

August 2022

Web Portal
Partner Dashboard

Chats widget in Partner Dashboard

A new widget has been added to the Partner Dashboard, providing administrators with a complete overview of all ongoing chats for selected accounts.

The list of chats is ordered based on activity, where the chats with the latest activity are found at the top. Clicking on a chat will open up the Communication Module and automatically select the corresponding account. The chats will remain in the widget until archived.

Web Portal
User Settings

Risk trip warning emails for Normal Administrators

As of today, so-called “Normal Administrators” are able to subscribe to the risk trip emails. Normal Administrators have access to certain users within a group or country and have more limited capabilities than Super Administrators. Before this update, only Super Administrators have been able to receive these notifications.

When subscribing to this send-out, you will receive warnings for high-risk trips that have been booked for any user that you have access to in the system. The email is sent once a day and contains all high-risk trips received in the last 24 hours.

June 2022

Web Portal

User Interface Improvements

To improve your user experience, we have made some changes to the user interface of the web portal. The following sectionsof the platform are impacted:

  • Invite and import users
  • Scheduled check-ins
  • Message traveling users
  • Custom alerts Invite and import facilities
Web Portal

Partner Dashboard

Release date: 2022-06-21

Safeture’s Partner Dashboard provides you with a single view of the aggregated risk information of all your clients as an assistance provider.
Web Portal

Facility Clustering

Release date: 2022-06-21

To give a better user experience when displaying many facilities on the Security Overview, an option to cluster facility icons has been added.

To enable clustering, select any of the first three options in the menu. Note that Facilities will not be clustered by country/region – this option is only valid for end-user locations.

May 2022

Whole system

Integration to CAP Worldwide Serviced Apartments

An integration with CAP worldwide serviced apartments (apartment booking agency) is now available. Travel data from CAP WW is treated as hotel bookings.
Whole system

Chat Invitation Translation Options

Automatic translation of invitation messages for new chat requests has been added to the system. The language will be based on the user’s language setting in the app and requires machine translation options to be enabled.

April 2022

Mobile Application

Display of train bookings in the Safeture Mobile Application.

Added support for displaying train bookings in the app.
Email

Location timestamp added to email: "Personnel in incident region"

To provide administrators with more information about the user when an alert has been published near him/her, we have added a column called Last location report to the “Personnel in Incident Region” email.

This part of the email contains a timestamp of when the last known location report was received from the end user’s mobile application, together with the time zone.

Whole System

New alerts

Release date: 2022-04-26

Recently, we have begun a journey towards strengthening our risk intelligence, starting with our alerts. For this release, we have increased the number of risk categories, going from 10 to 21 categories.

March 2022

Web Portal
Dashboard

Updated high-risk widgets in Dashboard

Release date: 2022-03-22

We have updated the widgets containing information on high-risk incidents and users/facilities potentially at risk. The new design gives a clearer overview and makes sure the dashboard is not flooded with too much information at once, for example during large-scale incidents with numerous published alerts at once.

For this update, we have distinguished the users that are near high-risk incidents from those who are in high-risk countries by displaying them in two separate widgets. There is also another widget of facilities near a high-risk incidents.

Web Portal

Updated terminology in the Web Portal

Some of the Web Portal’s terms have been changed to improve the consistency in terminology across the platform. Below you see some examples:

  • “Personnel” has been changed to “User.”
  • “Incidents” has been changed to “Alerts.”
  • “Regions” has been changed to “Countries.”
Web Portal
Email

Support for Train Bookings

Release date: 2022-03-08

The platform now supports train bookings in the system, increasing coverage of traveling users.

Safeture now adds support for train bookings via several integrated sources such as Amadeus, Sabre, Egencia, TravelPerk and Midoco. Currently 32000 train stations are added to the system.

February 2022

Web Portal
Travel Data Module

Enhanced Travel Data Module

Release date: 2022-02-22

Introducing a new interface for the Travel Data Module of the Web Portal and improved logic for integrating traveler data from PNR sources.
Whole System

Midoco Integration

Added support for PNRs integrated from Midoco in Germany.
midogo logo

December 2021

Web Portal

New Communication Module

Release date: 2021-12-01

Introducing a completely new Messaging Module that takes your mass communication to the next level. When an incident occurs, time is precious. Therefore, we have
put usability in focus for you to quickly get your message
through to the right group of people. In the Web Portal, we
have added four new submenus to the messaging module for
you to immediately get started with your desired action.

Chat Interface
Whole System
Email

Alerts sent through email

Release date: 2021-12-21

You can now choose to have traveling users receive alerts via email. The email is triggered for any users – both end-users with the Safeture Mobile Application installed and traveling users added to the platform via a PNR (Passenger Name Record).

Whole System
Email

Email of risk level changes

Release date: 2021-12-21

Whenever a risk level changes in the Safeture Platform, the system can send out notifications via email to different users. Note: risk level changes include both increases and decreases of risk levels.

October 2021

Web Portal

Foldable Menu

Release date: 2021-10-26

New, foldable menu to improve your user experience and simplify navigation.
Web Portal
Dashboard

Notification of changed risk level

Release date: 2021-10-26

New Dashboard Widget: You can now find information on any risk level changes during the last 7 days displayed on the Dashboard. It lists countries with either an increased or decreased overall risk level. 

Daily Dashboard Email: A new section in the Dashboard email with the latest country risk level changes from the last 7 days. 

Web Portal
Users Module

User tags

Release date: 2021-10-26

Discover the flexibility with the new User Tags that let you filter your employees and target your communication to the right group of employees in an instant.

Assign tags based on common denominators such as department, country, role, etc. to better segment your employees. Search for or filter your employees on the User List or Security Overview Map based on common tags. Target specific, more narrow groups of employees with your communication.