In the section for risk categories, you can choose to see the risk levels for each country given a specific risk category.
In the section for risk categories, you can choose to see the risk levels for each country given a specific risk category.
Get a better overview by clustering the elements displayed on the Risk Map.
When zooming out on the map in the Web Portal with the cluster option is enabled, incidents, users, and facilities will be displayed in clusters.
The cluster of incidents is given the color of the highest severity out of the clustered incidents and will display a blue polygon presenting the outer bounding border of all incidents when hovering the icon.
Note: All filters and options are stored in the browser’s local storage, which means they will remain as they were between sessions and when navigating back and forth on the Web Portal.
With the Quick Selector, you can easily draw a shape on the map and message all users located within that area. The selected area can be part of a country, city, or even multiple countries at once.
Scheduled Check-ins enable a systematic way of making sure your employees are OK. As an Administrator, you can set specific dates and times when you want individuals or groups to check in. A missed check-in will trigger notifications to selected Administrators and a new widget to appear on the Dashboard. The check-in time is automatically set to each end-user’s current time zone.
When managing several accounts at the same time, the Account Select function enables you to quickly switch views for different accounts. This function can be found at the top right of the Web Portal on all modules.
The Facilities module lets you add the locations of your office, factory, warehouse, store, or other points of interest to the system, along with a list of all facility contacts working at that specific facility. Facility tags let you organize and sort all facilities in a particular country by type or any other distinguishing feature.
Facilities are configured with an incident detection radius. If an incident intersects with an incident detection radius, the system alerts Administrators. They can then notify all facility contacts of the incident at the same time and confirm their status.
Any user connected to a facility is called a facility contact and can be related to one or more facilities. They are all displayed under the Contacts tab for each facility. A facility contact does not need access to the Safeture Mobile Application. Instead, they can be contacted through SMS or email in case of an incident. You can also distinguish managers from your other facility contacts by ticking the Management box for the users with such a role.
The Travel Data module gathers all your end-users’ travel data in one place and collects real-time updates of flight statuses, departure times, delays, terminal changes, and gate information. Travel data is also available for flights, hotels, trains, and rental cars. The Travel Data module lets you distinguish high-risk bookings from the rest and mitigate risk by notifying you if there has been an incident at a destination where an end-user is currently heading.
You can integrate all travel data from your Travel Management Company (TMC) either through manual input, email parsing, or direct integration with any Global Distribution Companies (GDS) such as Amadeus, Sabre, and Travelport/Galileo.
We update our database with cancellations and other information accordingly, both by manually scanning the source and by receiving pushed Passenger Name Record (PNR) updates. A manual scan for updates is performed at regular intervals before departure for each trip to make sure our data is up to date. And delays are checked up until the actual departure.
The Booking Overview takes you to a page with all your upcoming flights and hotel bookings, including stopovers. Bookings to a high-risk destination are marked to easily be distinguished from the rest.
In the Travel Data Module, under the section of Travel Bookings, you find the Segment Overview button, which takes you to a list of all individual itinerary items. In this view, you can view and export both upcoming and past segments using more advanced filters.
A Passenger Name Record (PNR) is a booking reference that holds information about a passenger, such as name and contact information of the passenger, travel dates, itineraries, seats, etc. The Safeture Platform fetches traveler data and booking information from each PNR and matches the travelers in the PNR to end-users in our system. If the traveler data cannot be matched to an existing user, a new traveler profile will be created. We handle both pre-ticketed and ticketed PNRs, depending on your needs.
You can import your travel data into the Safeture Platform in three different ways: through an integration with your TMC, email parsing, or manual input.
A third way to import your travel bookings to the Safeture Platform is through manual input. This is done by clicking “add PNR” in the Travel Data Module, which will take you to a page where you can enter the booking reference number, additional travel information, and even other travelers for the trip.
The user interface for adding manual PNRs consists of a three-step set-up process. Note: The function is available for Administrators only.
1. The first step is to add all segments for the booking where any number of flights, hotels, and car rentals can be added.
When adding a hotel or a car rental segment, the user must add a location to make sure the Safeture system can locate and send relevant information to any travelers connected to the booking. The location is added by clicking the globe, followed by searching for an address of the hotel/car rental service.
2. After adding all booking segments, the user needs to add all travelers. If the travelers are not already in the system, it is possible to create new traveler by entering name and contact information. It is possible to add multiple travelers at this step.
3. As a final step the user can review all entered data before saving.
The lis of PNRs is designed to keep Administrators informed of any issues related to the incoming PNR data. On this page, you can quickly sort out PNRs with any potential “issues”. The issues relate to mismatches between the traveler data from an incoming/integrated PNR and the existing traveler/user profile in the Safeture system. Below you find a list of PNR issues highlighted in this section of the Travel Data Module:
The number of travelers where the email address of the traveler already exist within the system, but name and/or phone number cannot be matched with the existing user.
The number of PNR traveler profiles that did not have any email address set.
The number of traveler email addresses that contained a blacklisted email address.
In addition to the issues above, the page displays additional information on how many traveler profiles that has been added in the selected filters:
Indicates how many new traveler profiles that has been created, i.e. where no matching contact information was matched with existing users.
The number of travelers that was successfully matched with existing users.
Note: It is also possible to subscribe to a daily email with a summary of the last 24 hours of PNRs, to be able to detect PNR matching issues. The setting is available under the top right settings menu.
Safeture also provides an option to integrate travel booking data by sending booking confirmations to a dedicated email address. These emails will automatically be parsed to retrieve both booking information and traveler data, which the system will connect to existing end-users. This feature gives both end-users and TMC the ability to integrate booking data to the Safeture Platform without any major integration work.
If you integrate the Safeture Platform with your TMC or GDS, you can view all trips made by end-users, locate high-risk bookings and find other useful information on travel bookings made by your organization to better mitigate risk.
During the onboarding process, Safeture will contact your travel providers and arrange for the connection between the travel providers and Safeture.
The Communication module offers a reliable way to communicate with your employees in critical situations.
You can communicate to groups or individuals through either One-Way Messages or Chats. The Communication module enables you to select recipients based on different types of shared parameters such as location, behavior, travel bookings, place of work, emergencies, tags, group belonging, and so on. The platform will inform you if the message was sent successfully or not.
Thanks to its advanced routing engine for sending SMS, you will achieve much higher deliverability rates. In practice, this means that if the system detects problems during sending, it will try alternative sending routes and retry sending up to 50 times to achieve the highest deliverability possible.
If you want to access old chats or messages, they can be found under archived chats and in the message log.
There are two different interfaces for sending a message – new chat or new one-way message.
Chats is a two-way communication channel between an Administrator and one or more end-users. In the Chats interface you can see how many responded they are OK and initiate a new chat with the ones that are not.
One-Way Messages are used to send messages where the Administrators do not expect any replies from the recipients. Email is the default communication channel for One-Way Messages, but in the sending options, you can choose to also send it as an SMS.
In the sending options, you are given the option to send a high-quality SMS, which is the term used for the advanced SMS routing engine where the system will try alternative routes and multiple re-sends if delivery fails.
After sending a message you can choose to save the settings – i.e., the chosen recipient filters, sending options, and message content as a template to re-user the next time you are going to communicate to the same group or when a similar situation has occurred.
Note: Templates are separate instances between Chats and One-way Messages, meaning that you cannot access a Chat Template when sending a new One-way Message and vice versa.
The search bar in the interface for sending a message lets you quickly add recipients by simply searching for a facility, end-user, Dynamic Filter, or group.
Advanced Filtering offers a more powerful way to select recipients. You can select recipients based on several different parameters such as an end-user’s location on the map, their last contact with the app, if they are currently home or traveling, if they have an upcoming travel booking to a certain destination, etcetera. After selecting your desired parameters, you can save those settings as a Dynamic Filter to use in the future.
WWith Dynamic Filters, Administrators can save any kind of filtering of recipients to reuse later. This allows for filtering and organizing recipients under the same parameters at a different time, so the results will be different. If the filtering has been done based on location, for example, the recipients might vary depending on where end-users are at the time the message is being sent.
In the Chats submenu, you will find all chats — both ongoing and archived. If you, as an Administrator, choose to archive a chat, it will not be possible to send any more messages through it, and it will be deleted for the end-user. The Message Log contains information about all the messages that have been sent. The Message Log contains messages sent through One-Way Messages and automatically generated invitation messages that were created when initiating a chat.
The Content module contains three types of content you can edit: Country Information, Risk Levels, and Alerts.
The Country Editor gives you the option to customize the Country Information within your account. Options for hiding and adding to the default content is also possible here. The information is categorized under the following headings: Overview, Travel, Culture, Medical and Covid-19. The changes done will be reflected both in the Safeture Mobile Application and Web Portal.
You are not limited to only using Safeture’s own alerts. If you as an Administrator may wish to publish additional alerts yourself, the Custom Alerts feature enables you to do so. The information you need to create a new alert is a title, risk category, severity degree (low, medium or high risk), text about the event, advice on how to act, one or more locations, and selected affected countries.
The Risk Levels sub-menu contains a list of the overall risk levels for all countries. By clicking edit you are presented an editor where it is possible to set a new Overall Risk Level, which will override the default risk levels set by Safeture’s team of analysts. Such a change will impact the overall risk level shown under the safety tab for that country in the Safeture Mobile Application, The pre-trip emails, Travelers in risk zones widget on the Dashboard, and under Country Information in the Web Portal. If you click on that country on the Risk Map in the Security Overview you will also get updated information on the overall risk level.
For Administrators with access to multiple customer accounts, special permission can be given to edit all risk levels for all customers at once.