Product/Product Details

Product Details

Detailed information on platform functionality.

Mobile Application

In-depth information on the Safeture Mobile Application.

Web Portal

In-depth information on the Safeture Web Portal​.

Processes

Learn more about the processes that the Safeture Platform is built upon.

Risk Assessment Methodology

Learn more about the assessment behind the risk levels.

All Product Details

E-learning

Safeture’s E-Learning program offers advanced training for employees. It contains a variety of courses that provide insights for safer travel. These include courses on Travel Health Risks, Crowd Safety, Women Travelers, High-Risk Locations, and many more.

Read more about our E-Learning program on Safeture’s website.

Image E-learning App

e-learning

Providers – Medical and Accommodation

In the Providers tab of the Safeture Mobile Application, you will find a map view for both Medical and Accommodation Providers to help you locate the nearest hospital or safe hotel. In the filtering menu, you can choose to only show Safeture-preferred medical providers. Note that medical providers might only be displayed depending on your account setup.

Image Providers

Providers

Travel Bookings

On the Home Page, you will also find a list of all your upcoming travel bookings. Click on one of them to find detailed travel information for that trip. You will get push notifications for flight disruptions or gate changes and pre-travel advisories.

Image Travel Bookings

travel bookings app

Alerts sent through email


You can have traveling users receive alerts via email. The email is triggered for any users – both end-users with the Safeture Mobile Application installed and traveling users added to the platform via a PNR (Passenger Name Record).

The alert is sent when the user has a booking to, or from, the area where an alert has been published.

Traveling users will recieve the alert:

  • For departure locations (i.e. outbound airports)
    • 24 hours before, and 4 hours after, scheduled take-off.
    • If the published incident radius is within 5 km of the booking location (airport/hotel/rental car) or if the region of the booking location matches a region of the alert.

  • For arrival locations (i.e. inbound airports, hotels, etcetera.)
    • 72 hours before scheduled take-off.
    • If the published incident radius is within 50 km of the booking location (airport/hotel/rental car) or if the region of the booking location matches a region of the alert.

Image – Alerts sent through email

Positioning methods

The Safeture Platform uses a variety of methods and functionality to locate employees. The locations of your employees are continuously uploaded to Safeture servers, all in compliance with GDPR.

Below you find all these methods listed and explained:

1. Mobile Application Positioning

The Mobile Application Positioning is used for active monitoring. If activated, the Safeture Mobile Application automatically sends location data without any manual input by the end-user. The location is based on GPS, WIFI network, VPN, and Mobile Network connections.

  • WIFI

Being connected to WIFI increases the likelihood that your position reporting will be inaccurate compared to your “true” location. In practice, the position of your internet base station or router, i.e., probably set by your internet provider, will be used as your actual position.

  • VPN

Similar to WIFI, being connected to VPN significantly increases the likelihood that your position reporting will be inaccurate compared to your “true” location. Depending on the VPN setup, it may report your position in a different state or country for privacy purposes. Using VPN can make your device believe that you are at a different location than your real location and thereby report a “false” location on the Safeture App.

  • Mobile Networks

This is the best option for getting an accurate position. In this case, with a strong cellular network connection, your position can be determined by triangulation and GPS (trilateration), theoretically depicted in the graphic. Hence, being in a basement usually decreases the accuracy, while being outdoors increases position accuracy significantly. Also, turning on Bluetooth improves location accuracy as Apple location service utilizes it in reporting positions.

2. Travel Booking Data

The platform will use the itinerary location of a trip as that person’s location, which requires integration with a Travel Management Company, parsing through email, or manual input of travel data.

3. Manual Check-In via the Safeture Mobile Application

The end-user can also manually check-in by pressing the check-in button in the app, which will send that person’s location to the Safeture Platform.

Travel Data Integration

Travel booking information is a key component of the Safeture offering. We integrate with all Travel Management Companies (TMCs) and Global Distribution Systems (GDSs), so Safeture can automatically import all travel booking data. During the onboarding process, Safeture will contact your travel providers and arrange for the connection between the travel providers and Safeture. Safeture has connections to all GDS providers and TMCs.

An agreement between you and the TMC that allows the TMC to send copies of the Passenger Name Records (PNRs) to Safeture needs to be set up beforehand. When the agreement and identifiers are in place, the TMC can send copies of the PNRs to Safeture via the GDS.  

For bookings that are not connected to GDS, we can provide an SFTP that the TMC can upload bookings to.  

When the TMC makes a booking for the client, a copy should be sent to the Safeture queue in the GDS. Safeture regularly monitors the queue for new PNRs. PNRs will be parsed by Safeture, and, when detected, will be determined if they’re completely new bookings or contain updates and cancellations.

Traveler identification is done via phone number, email, frequent flyer ID, and name. If a trip contains several bookings, it will be pieced together for the end-user and displayed accordingly. We support PNRs that have more than one traveler.  

The PNR queue on Amadeus and Sabre is scanned every 15 minutes. The TMC needs to re-queue the PNR for the update to be visible. Each PNR is updated at a regular interval before each departure segment. For TravelPort, updates are done when new updates are received. 

For bookings made outside of default TMCs, users can use email parsing, where travel booking confirmations are emailed to a defined email address. A third option is to manually add a travel booking in the Travel module within the Web Portal.

Risk Assessment Methodology Overview

All alerts published in the Safeture Platform are assigned a severity level (low, medium, or high) as well as one or more out of the 21 different alert risk categories.

The country risk assessments are made based on seven different risk categories but have five different risk levels (negligible, low, medium, high and critical). Below you find in-depth information on the risk assessment methodology.

Risk Categories – Alerts

Airstrike: attack conducted by an aircraft (including UAV).

Armed Conflict: armed clashes between two or more state actors or aspiring state actors involving conventional warfare tactics.

Civil Unrest: violent gatherings (be it riots or violence on behalf of protesters, or forcible dispersal by security forces).

Crime: opportunistic and/or smaller scale than organized crime.

Cyber-attack: conducted via cyberspace.

Developing: any incident with potential immediate effect with yet unclear circumstances, which requires immediate notification to clients before all details are clear (for example- an explosion may be a suicide bombing or a gas cylinder accident, but nonetheless needs to be reported immediately so that mitigating actions can be taken).

Earthquake: shift in tectonic plates, Earthquakes can range in size from very weak to catastrophic.

Fire: a large and destructive inflammation event that may threaten human life, health, and/or property.

Health: medical threat to peoples’ wellbeing or interference of medical installations.

Holiday: celebration/occasion that results in travel/operational disruptions.

Labor Action: strikes of different levels, from local disruptions to complete shutdowns.

Militancy: armed clashes involving at least one side that employs unconventional warfare tactics.

Organized Crime – racketeering, extortion, blackmail, trafficking and any large-scale organized criminal activities.

Piracy – criminal attack targeting naval vessel.

Politics – changes in policies/strategic developments which may impact travel/operations.

Protest – gathering of a number of people to demonstrate their shared public ideas.

Rocket/Mortar – usage of standoff weapons in a capacity other than airstrikes.

Service Failure – water/electricity/communications outages, etc.

Travel – any incident that would impact travel and does not fall in line with the other categories (for example: road work).

Volcano – eruption of hot lava, volcanic ash, and gases.

Weather – unusual weather conditions that may pose risk to human life, property and business continuity.

Image – risk categories alerts

Severity Degrees – Alerts

  • Low

Information that may be good to know, such as public transport disturbances, minor demonstrations or updates of previous security warnings.

  • Medium

Incidents or threats that may occur in the coming days or recently have occurred.

  • High

Immediate and serious threats to your safety and/or health.

Country risk categories

Safeture has assigned each country an overall risk level. This risk level is weighted based on the risk levels of all seven country risk categories. These seven risk categories are the following:

  • Armed Conflict 
  • Civil Unrest 
  • Crime 
  • Health 
  • Kidnap and Ransom 
  • Militancy 
  • Political

Se an example of how it is displayed when you click on the risk section in the country information module:

country risk categories

Country risk levels

In the Safeture platform, every country is assigned an overall risk level, which is based on the combined risk levels for the different risk categories (crime, health, civil unrest, armed conflict, political, etc.). These risks are adjusted to the local context to reflect how the risks impact the operating environment in the country.

These are the five risk levels used for country risk assessments:

  • Negligible: the likelihood of a threat is low, with minimal security risks. Travel risk: travel can continue free from risk.
  • Low: the likelihood of a threat is limited. No substantial risk of physical harm, likely travel/operational disruptions. Travel risk: travel can continue as usual, while adhering to cultural norms and local laws.
  • Medium: the likelihood of a threat is presumed. Some risk of physical harm, likely additional travel/operational disruptions; maintain heightened vigilance. Travel risk: travel can continue while adhering to relevant security precautions.
  • High: the likelihood of a threat is probable. Considerable potential of physical harm, likely additional travel/operational disruptions; avoid non-essential travel to the area. Travel risk: travel should be limited to business-essential only.
  • Critical: the likelihood of being affected by a threat is severe. Professional support is required. Virtually certain potential of physical harm, likely additional travel/operational disruptions; avoid all travel to the area. Travel risk: avoid all travel.

Country Risk Assessment – Negligible Risk

The negligible risk level represents a minimal security risk.

  • Armed Conflict: Minimal potential of being directly or indirectly impacted by armed conflicting parts of the country.
  • Civil Unrest: Minimal potential of being directly or indirectly impacted by acts of civil unrest in parts of the country.
  • Crime: Minimal potential of being directly or indirectly impacted by criminal incidents in parts of the country.
  • Health: Minimal potential of being affected by serious disease/Adequate access to good medical services in most of the country.
  • Kidnap and Ransom: Minimal potential of being directly or indirectly impacted by acts of kidnapping in parts of the country.
  • Militancy: Minimal potential of being directly or indirectly affected by a militant attack in parts of the country.
  • Political Situation: Minimal potential for political changes that would affect operations in the country.

Country Risk Assessment – Low Risk

The low risk represents no substantial risk of physical harm, or likely travel/operational disruptions.

  • Armed Conflict: Limited potential of being directly or indirectly impacted by armed conflict in parts of the country.
  • Civil Unrest: Limited potential of being directly or indirectly impacted by acts of civil unrest in parts of the country.
  • Crime: Limited potential of being directly or indirectly affected by criminal incidents in parts of the country.
  • Health: Limited potential of being affected by serious disease/ adequate access to good medical services in at least most of the country.
  • Kidnap and Ransom: Limited potential of being directly or indirectly impacted by acts of kidnapping in parts of the country.
  • Militancy: Limited potential of being directly or indirectly affected by a militant attack in parts of the country.
  • Political Situation: Limited potential for significant political changes that would affect operations in the country.

Country Risk Assessment – Medium Risk

The medium risk level represents some risk of physical harm, and likely additional travel/operational disruptions; maintain heightened vigilance.

  • Armed Conflict: Some risk of being directly or indirectly impacted by armed conflict in parts or all of the country.
  • Civil Unrest: Some risk of being directly or indirectly impacted by acts of civil unrest in parts or all of the country.
  • Crime: Some risk of being directly or indirectly affected by criminal incidents in parts or all of the country.
  • Health: Some risk of being affected by serious disease/ adequate access to good medical services in only limited parts of the country.
  • Kidnap and Ransom: Some risk of being directly or indirectly impacted by acts of kidnapping in parts, or all of the country.
  • Militancy: Some risk of being directly or indirectly affected by a militant attack in parts of the country or all the entire country.
  • Political Situation: Some risk of significant political changes that would affect operations in the country.

Country Risk Assessment – Critical Risk

Critical risk – almost certain potential of physical harm, likely additional travel/operational disruptions; avoid all travel to the area.

  • Armed Conflict: Strong risk of being directly or indirectly impacted by armed conflict in parts or all of the country.
  • Civil Unrest: Strong risk of being directly or indirectly impacted by acts of civil unrest in parts or all of the country.
  • Crime: Strong risk of being directly or indirectly affected by criminal incidents in parts or all of the country.
  • Health: Strong risk of being affected by serious disease/ poor medical services in at least most of the country 
  • Kidnap and Ransom: Strong risk of being directly or indirectly impacted by acts of kidnapping in parts or all over the country.
  • Militancy: Strong risk of being directly or indirectly affected by a militant attack in parts of the country or the entire country.
  • Political Situation: Strong risk of significant political changes that would affect operations in the country.

Country Risk Assessment – High Risk

High Risk – substantial potential of physical harm, likely additional travel/operational disruptions; avoid nonessential travel to the area.

  • Armed Conflict: Likely risk of being directly or indirectly impacted by armed conflict in parts or all of the country.
  • Civil Unrest: Likely risk of being directly or indirectly impacted by acts of civil unrest in parts or all of the country.
  • Crime: Likely risk of being directly or indirectly affected by criminal incidents in parts or all of the country.
  • Health: Likely risk of being affected by serious disease/ substandard medical services in at least most of the country.
  • Kidnap and Ransom: Likely risk of being directly or indirectly impacted by acts of kidnapping in parts or all over the country.
  • Militancy: Likely risk of being directly or indirectly affected by a militant attack in parts of the country or all the entire country.
  • Political Situation: Likely risk of significant political changes that would affect operations in the country.