Incidents are first detected through proprietary data gathering tools, scanning thousands of information sources. The system also has a built-in auto-translation capacity to manage sources in a variety of languages.
These are a few of the types of data sources used to gather information on incidents:
After data gathering, the information first goes through automatic filtering by an Artificial Intelligence (AI) system (semantic relationships) plus a list of keywords to search for. A secondary manual filtering is done by Safeture’s team of analysts, consisting of 20 analysts, based in Brazil, Sweden, and Malaysia working 24/7/365 days per year covering all time zones globally. They then verify the data, define the impact radius, severity, and finally, publish the alert. We maintain absolute control and ownership of all the content provided and have the last say on any evaluation or assessment put forward to clients and partners.
The impact radius is dynamic and varies depending on the incident. For instance, a shooting is seen as a very local incident while an earthquake might have countrywide effect. The radius of the incident is set based on the incident category and how widespread the effect is. They are set with an interval between 10 km and 1000 km. Event radius crosses borders and may be set as nationwide. Minor incidents, such as traffic disruptions, civil unrest, and events, start within a 10 km radius. Natural disasters span a large radius interval, with the most widespread tropical storms ranging upwards 1000 km.
If the incident is seen as critical, an initial message will be published and sent to clients in the affected location within 5-15 minutes from when a source initially reported about the incident. We are capable to do so due to the integrated information mining system, message publication system, and our highly automated process. Sometimes robot publication is used where the time between source input to message (SMS, push notification) publication and send-out is required to be short and where the source is highly credible, such as automated tsunami warnings.
On publication of an alert, the Safeture Platform will automatically send out an alert about the incident to all end-users that are within the impact radius. By “Favoriting” a region, end-users will receive newly published alerts for that country even if they are not traveling to, or within, that country. The alert will show as a notification, and when pressing the link or notification, the end-user is presented with an alert overview. A map will show the incident location, the risk level, and the distance from their current position to the incident location.
The Safeture Platform will also notify relevant Administrators in the Safeture Web Portal (own/service providers) if any employees were impacted by the alert. To Administrators, alert notifications are sent via email and can be configured to send via SMS also.
The Safeture Platform uses a variety of methods and functionality to locate employees. The locations of your employees are continuously uploaded to Safeture servers, all in compliance with GDPR.
Below you find all these methods listed and explained:
The Mobile Application Positioning is used for active monitoring. If activated, the Safeture Mobile Application automatically sends location data without any manual input by the end-user. The location is based on GPS, WIFI network, VPN, and Mobile Network connections.
Being connected to WIFI increases the likelihood that your position reporting will be inaccurate compared to your “true” location. In practice, the position of your internet base station or router, i.e., probably set by your internet provider, will be used as your actual position.
Similar to WIFI, being connected to VPN significantly increases the likelihood that your position reporting will be inaccurate compared to your “true” location. Depending on the VPN setup, it may report your position in a different state or country for privacy purposes. Using VPN can make your device believe that you are at a different location than your real location and thereby report a “false” location on the Safeture App.
This is the best option for getting an accurate position. In this case, with a strong cellular network connection, your position can be determined by triangulation and GPS (trilateration), theoretically depicted in the graphic. Hence, being in a basement usually decreases the accuracy, while being outdoors increases position accuracy significantly. Also, turning on Bluetooth improves location accuracy as Apple location service utilizes it in reporting positions.
The platform will use the itinerary location of a trip as that person’s location, which requires integration with a Travel Management Company, parsing through email, or manual input of travel data.
The end-user can also manually check-in by pressing the check-in button in the app, which will send that person’s location to the Safeture Platform.
Travel booking information is a key component of the Safeture offering. We integrate with all Travel Management Companies (TMCs) and Global Distribution Systems (GDSs), so Safeture can automatically import all travel booking data. During the onboarding process, Safeture will contact your travel providers and arrange for the connection between the travel providers and Safeture. Safeture has connections to all GDS providers and TMCs.
An agreement between you and the TMC that allows the TMC to send copies of the Passenger Name Records (PNRs) to Safeture needs to be set up beforehand. When the agreement and identifiers are in place, the TMC can send copies of the PNRs to Safeture via the GDS.
For bookings that are not connected to GDS, we can provide an SFTP that the TMC can upload bookings to.
When the TMC makes a booking for the client, a copy should be sent to the Safeture queue in the GDS. Safeture regularly monitors the queue for new PNRs. PNRs will be parsed by Safeture, and, when detected, will be determined if they’re completely new bookings or contain updates and cancellations.
Traveler identification is done via phone number, email, frequent flyer ID, and name. If a trip contains several bookings, it will be pieced together for the end-user and displayed accordingly. We support PNRs that have more than one traveler.
The PNR queue on Amadeus and Sabre is scanned every 15 minutes. The TMC needs to re-queue the PNR for the update to be visible. Each PNR is updated at a regular interval before each departure segment. For TravelPort, updates are done when new updates are received.
For bookings made outside of default TMCs, users can use email parsing, where travel booking confirmations are emailed to a defined email address. A third option is to manually add a travel booking in the Travel module within the Web Portal.
All alerts published in the Safeture Platform are assigned both a risk level and one, or several, risk categories by the Safeture analysts. The country-specific risk assessments are categorized into the same ten risk categories but have five different risk levels. Below you find in-depth information on the risk assessment methodology.
Airstrike: attack conducted by an aircraft (including UAV).
Armed Conflict: armed clashes between two or more state actors or aspiring state actors involving conventional warfare tactics.
Civil Unrest: violent gatherings (be it riots or violence on behalf of protesters, or forcible dispersal by security forces).
Crime: opportunistic and/or smaller scale than organized crime.
Cyber-attack: conducted via cyberspace.
Developing: any incident with potential immediate effect with yet unclear circumstances, which requires immediate notification to clients before all details are clear (for example- an explosion may be a suicide bombing or a gas cylinder accident, but nonetheless needs to be reported immediately so that mitigating actions can be taken).
Earthquake: shift in tectonic plates, Earthquakes can range in size from very weak to catastrophic.
Fire: a large and destructive inflammation event that may threaten human life, health, and/or property.
Health: medical threat to peoples’ wellbeing or interference of medical installations.
Holiday: celebration/occasion that results in travel/operational disruptions.
Labor Action: strikes of different levels, from local disruptions to complete shutdowns.
Militancy: armed clashes involving at least one side that employs unconventional warfare tactics.
Organized Crime – racketeering, extortion, blackmail, trafficking and any large-scale organized criminal activities.
Piracy – criminal attack targeting naval vessel.
Politics – changes in policies/strategic developments which may impact travel/operations.
Protest – gathering of a number of people to demonstrate their shared public ideas.
Rocket/Mortar – usage of standoff weapons in a capacity other than airstrikes.
Service Failure – water/electricity/communications outages, etc.
Travel – any incident that would impact travel and does not fall in line with the other categories (for example: road work).
Volcano – eruption of hot lava, volcanic ash, and gases.
Weather – unusual weather conditions that may pose risk to human life, property and business continuity.
Information that may be good to know, such as public transport disturbances, minor demonstrations or updates of previous security warnings.
Incidents or threats that may occur in the coming days or recently have occurred.
Immediate and serious threats to your safety and/or health.
The likelihood and potential consequences of a threat are so low that no or only very basic mitigation measures are necessary.
The likelihood and/or potential consequences of a threat are such that robust mitigation measures are recommended. Professional support might be required in some areas.
Both the likelihood and potential consequences of being affected by a threat are so severe that most mitigation measures are either unavailable or ineffectual. Professional support is required.
The likelihood and/or potential consequences of a threat are at such a high level that professional support is likely required in order to mitigate the risk.