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Web Portal

In-depth information on the Safeture Web Portal

Communication Overview

The Communication module offers a reliable way to communicate with your employees in critical situations.

You can communicate to groups or individuals through either One-Way Messages or Chats. The Communication module enables you to select recipients based on different types of shared parameters such as location, behavior, travel bookings, place of work, emergencies, tags, group belonging, and so on. The platform will inform you if the message was sent successfully or not.

Thanks to its advanced routing engine for sending SMS, you will achieve much higher deliverability rates. In practice, this means that if the system detects problems during sending, it will try alternative sending routes and retry sending up to 50 times to achieve the highest deliverability possible.

If you want to access old chats or messages, they can be found under archived chats and in the message log.

Chats and One-way-messages

There are two different interfaces for sending a message – new chat or new one-way message.

  1. Chat

Chats is a two-way communication channel between an Administrator and one or more end-users. In the Chats interface you can see how many responded they are OK and initiate a new chat with the ones that are not.

  1. One-way-message

One-Way Messages are used to send messages where the Administrators do not expect any replies from the recipients. Email is the default communication channel for One-Way Messages, but in the sending options, you can choose to also send it as an SMS.

Chat Interface

Chat Interface

High-quality SMS

In the sending options, you are given the option to send a high-quality SMS, which is the term used for the advanced SMS routing engine where the system will try alternative routes and multiple re-sends if delivery fails.

Image Sending Options


After sending a message you can choose to save the settings – i.e., the chosen recipient filters, sending options, and message content as a template to re-user the next time you are going to communicate to the same group or when a similar situation has occurred.

Note: Templates are separate instances between Chats and One-way Messages, meaning that you cannot access a Chat Template when sending a new One-way Message and vice versa.

Image Templates


Quick Add and Advanced Filtering

  1. Quick Add

The search bar in the interface for sending a message lets you quickly add recipients by simply searching for a facility, end-user, Dynamic Filter, or group.

  1. Advanced Filtering

Advanced Filtering offers a more powerful way to select recipients. You can select recipients based on several different parameters such as an end-user’s location on the map, their last contact with the app, if they are currently home or traveling, if they have an upcoming travel booking to a certain destination, etcetera. After selecting your desired parameters, you can save those settings as a Dynamic Filter to use in the future.

Image Advanced Filtering

Dynamic Filters

With Dynamic Filters, Administrators can save any kind of filtering of recipients to reuse later. This allows for filtering and organizing recipients under the same parameters at a different time, so the results will be different. If the filtering has been done based on location, for example, the recipients might vary depending on where end-users are at the time the message is being sent.

Image Dynamic Filters

Dynamic Filters

Archived Chats and Message Log

In the Chats submenu, you will find all chats — both ongoing and archived. If you, as an Administrator, choose to archive a chat, it will not be possible to send any more messages through it, and it will be deleted for the end-user. The Message Log contains information about all the messages that have been sent. The Message Log contains messages sent through One-Way Messages and automatically generated invitation messages that were created when initiating a chat.

Image Archived Chats

Image Message Log

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