The Communication module offers a reliable way to communicate with your employees in critical situations.
You can communicate to groups or individuals through either One-Way Messages or Chats. The Communication module enables you to select recipients based on different types of shared parameters such as location, behavior, travel bookings, place of work, emergencies, tags, group belonging, and so on. The platform will inform you if the message was sent successfully or not.
Thanks to its advanced routing engine for sending SMS, you will achieve much higher deliverability rates. In practice, this means that if the system detects problems during sending, it will try alternative sending routes and retry sending up to 50 times to achieve the highest deliverability possible.
If you want to access old chats or messages, they can be found under archived chats and in the message log.