The Travel Data module gathers all your end-users’ travel data in one place and collects real-time updates of flight statuses, departure times, delays, terminal changes, and gate information. Travel data is also available for flights, hotels, trains, and rental cars. The Travel Data module lets you distinguish high-risk bookings from the rest and mitigate risk by notifying you if there has been an incident at a destination where an end-user is currently heading.
You can integrate all travel data from your Travel Management Company (TMC) either through manual input, email parsing, or direct integration with any Global Distribution Companies (GDS) such as Amadeus, Sabre, and Travelport/Galileo.
We update our database with cancellations and other information accordingly, both by manually scanning the source and by receiving pushed Passenger Name Record (PNR) updates. A manual scan for updates is performed at regular intervals before departure for each trip to make sure our data is up to date. And delays are checked up until the actual departure.
The Booking Overview takes you to a page with all your upcoming flights and hotel bookings, including stopovers. Bookings to a high-risk destination are marked to easily be distinguished from the rest.
In the Travel Data Module, under the section of Travel Bookings, you find the Segment Overview button, which takes you to a list of all individual itinerary items. In this view, you can view and export both upcoming and past segments using more advanced filters.
A Passenger Name Record (PNR) is a booking reference that holds information about a passenger, such as name and contact information of the passenger, travel dates, itineraries, seats, etc. The Safeture Platform fetches traveler data and booking information from each PNR and matches the travelers in the PNR to end-users in our system. If the traveler data cannot be matched to an existing user, a new traveler profile will be created. We handle both pre-ticketed and ticketed PNRs, depending on your needs.
You can import your travel data into the Safeture Platform in three different ways: through an integration with your TMC, email parsing, or manual input.
A third way to import your travel bookings to the Safeture Platform is through manual input. This is done by clicking “add PNR” in the Travel Data Module, which will take you to a page where you can enter the booking reference number, additional travel information, and even other travelers for the trip.
The user interface for adding manual PNRs consists of a three-step set-up process. Note: The function is available for Administrators only.
1. The first step is to add all segments for the booking where any number of flights, hotels, and car rentals can be added.
When adding a hotel or a car rental segment, the user must add a location to make sure the Safeture system can locate and send relevant information to any travelers connected to the booking. The location is added by clicking the globe, followed by searching for an address of the hotel/car rental service.
2. After adding all booking segments, the user needs to add all travelers. If the travelers are not already in the system, it is possible to create new traveler by entering name and contact information. It is possible to add multiple travelers at this step.
3. As a final step the user can review all entered data before saving.
The lis of PNRs is designed to keep Administrators informed of any issues related to the incoming PNR data. On this page, you can quickly sort out PNRs with any potential “issues”. The issues relate to mismatches between the traveler data from an incoming/integrated PNR and the existing traveler/user profile in the Safeture system. Below you find a list of PNR issues highlighted in this section of the Travel Data Module:
The number of travelers where the email address of the traveler already exist within the system, but name and/or phone number cannot be matched with the existing user.
The number of PNR traveler profiles that did not have any email address set.
The number of traveler email addresses that contained a blacklisted email address.
In addition to the issues above, the page displays additional information on how many traveler profiles that has been added in the selected filters:
Indicates how many new traveler profiles that has been created, i.e. where no matching contact information was matched with existing users.
The number of travelers that was successfully matched with existing users.
Note: It is also possible to subscribe to a daily email with a summary of the last 24 hours of PNRs, to be able to detect PNR matching issues. The setting is available under the top right settings menu.
Safeture also provides an option to integrate travel booking data by sending booking confirmations to a dedicated email address. These emails will automatically be parsed to retrieve both booking information and traveler data, which the system will connect to existing end-users. This feature gives both end-users and TMC the ability to integrate booking data to the Safeture Platform without any major integration work.
If you integrate the Safeture Platform with your TMC or GDS, you can view all trips made by end-users, locate high-risk bookings and find other useful information on travel bookings made by your organization to better mitigate risk.
During the onboarding process, Safeture will contact your travel providers and arrange for the connection between the travel providers and Safeture.