Product/Product Details

Web Portal

In-depth information on the Safeture Web Portal

Web Portal Modules:

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Web Portal Overview

The web portal is your primary safety management tool as a Safeture administrator. The web portal will give you a real-time overview of essential security data for your organization. By integrating all your travel data, HR databases, risk intelligence, or other systems you already have in place, you get a single access point to your risk- and crisis management.

The web portal is built upon different modules. Click on a specific module you wish to learn more about in the menu to the left.

Clustering

Get a better overview by clustering the elements displayed on the Risk Map.

When zooming out on the map in the Web Portal with the cluster option is enabled, incidents, users, and facilities will be displayed in clusters.

The cluster of incidents is given the color of the highest severity out of the clustered incidents and will display a blue polygon presenting the outer bounding border of all incidents when hovering the icon.

Note: All filters and options are stored in the browser’s local storage, which means they will remain as they were between sessions and when navigating back and forth on the Web Portal.

Filtering of risk

In the section for risk categories, you can choose to see the risk levels for each country given a specific risk category.

Filtering of incidents

In the section for incidents, you can customize the display of incidents based on:

  • Location – country
  • Scope – time interval
  • Severity – low, medium or high-risk alerts.
  • Publisher – either Safeture or an external organization

Updates has also been made to the dashboard where you now can find a link to edit the countries you would like to see alerts from in the dashboard’s incident feed from the last 24 hours.

Filtering of users

In the users section of the new filtering menu, you can filter your people based on:

  • Customer – choose desired account
  • Subscription – subscription number
  • Location – countries
  • Groups – groups of users
  • Status – active or inactive
  • Home – home or traveling users.

You can also manually add people by searching for a name, phone number, or country.

filtering users

Image – Country Risk Exposure

Country Risk Exposure

Identify which users are exposed to high levels of country risk. 

The country risk exposure widget displays in a clear way which people and facilities are exposed to higher degrees of risk than others, determined by a country’s overall risk level.  

To give each admin the option to focus on what is relevant, the widget can be filtered based on individual countries as well as risk levels. 

Similar to the alerts widget, each risk level is followed by the number of users, upcoming travel bookings and facilities that are exposed to the risk level. 

To see details of which countries users/facilities are located in, each row can be expanded by clicking “Show Details”. The same information is displayed but divided into different countries. To see details on each country, each row can be expanded even further.

Image – alerts landing page

Alerts landing page

Click “Go to alert” on an alert in the widget to access a detailed view of the incident that has taken place.

In the area

At the bottom of the landing page for the alert, you find a section called “In the area”. This part of the view contains information on everyone potentially affected by the alert and displays that information under the three headings: “Users in the area”, “Upcoming travel bookings” and “Facilities in area”.

Note: the users included were located within the area of the incident during the alert publication, or have traveled into the area up to 24 hours after the alert was published.

From here you find additional contextual information for each affected user:

  • Position type: displays information on what kind of location settings the user has set in the app. Non-app users will show travel booking in this field. 
  • Latest location report: gives indication on when the user’s app sent the latest location report, or when location data from a travel booking was processed. 
  • Near event location: displays information on why the user is considered affected by the alert. For example, “Within Range” states that the user has an exact location report that lies within one of the radius of the alert. “In Region” means that the user either has a higher level of privacy settings in the app and the alert is published within the same region. 
  • At the right-hand side, you find information on if the user has the app installed, if they have clicked “I’m OK” in the app under the relevant alert and if the user has an ongoing emergency triggered. 

Ensure your people’s safety by clicking the “message users” button and message all affected. For efficient communication, filter out the ones who have not reported that they are OK, in the context of the alert.  

As a measure of protecting your clients’ data privacy, you must communicate with the different accounts separately and can thereby not contact all people across accounts at the same time.  

Image – alerts widget

Alerts

The alerts widget lets you identify threats with a filtered list of alerts relevant to your organization. It displays all alerts near any user, facility, or travel booking destination and states the potential impact across your connected accounts.  

You can quickly resolve alerts, filter them based on user preference, and download data for external analysis. 

Image – Emergencies

Emergencies

Identify an ongoing emergency

  • Whenever there is an ongoing emergency, there will be a red, flashing icon in the sidebar menu for the Partner Dashboard
  • If enabled by the administrator, sound notifications will be triggered for incoming emergencies. 
  • In the list of accounts, there will also be a red warning triangle next to the account with an ongoing emergency:

Emergency widget

The emergencies widget gives you a clear overview of all ongoing emergencies, together with relevant contextual information about the user.

If you click the button “show details” you will be shown the user’s last location report, last contact with the app, and information on when the emergency was initiated. From here you are also able to follow up with your emergency response and communication. 

Emergencies will remain in the list until it has been resolved by an admin, which is handled by clicking “Show Details”. 

Whenever an end-user presses the emergency button in the Safeture mobile application, an emergency is activated in the system. The emergency widget in both the normal dashboard and Partner Dashboard will then automatically update within seconds.  

Image – Account filter

account filter partner dashboard

Account Filter

The account filter gives a clear overview of all your accounts and their associated groups as well as lets you control the dynamic risk information displayed in the widgets. 

Just tick the checkboxes for the specific accounts and groups you wish to see information from and press “Apply Filter”.  

All filters on the dashboard are stored between sessions are stored in the browser, which means that if the user is logged in on the same computer and browser, the filter settings will persist between sessions. 

Image – Partner Dashboard Overview

partner dashboard overview

Partner Dashboard Overview

To reduce the time and friction that comes with manually switching security views for different accounts, we developed the Partner Dashboard. The Partner Dashboard is built for assistance providers with multi-account capabilities and provides you with a single view of the aggregated risk information for all your clients’ accounts.  

Image – Users in high-risk countries

users in high-risk countries

Image – Users near high-risk alerts

Image – facilities near high-risk alerts

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Image Company Assets

Image Risk Map

Risk Map

Image Information Layers

Information Layers

Image Account Select

Image Scheduled Check-ins

Scheduled Checkins

Traveler

A Traveler is a user that has been assigned the role of a traveler, meaning that he or she can be connected to a Passenger Name Record (PNR).

Image Travelers

Image e-learning

e-learning users

Image Groups

groups list

Image Invite Users

Add user

Image Administrators

Image User Overview

Image List PNR (Passenger Name Record)

List PNR (Passenger Name Record)

The lis of PNRs is designed to keep Administrators informed of any issues related to the incoming PNR data. On this page, you can quickly sort out PNRs with any potential “issues”. The issues relate to mismatches between the traveler data from an incoming/integrated PNR and the existing traveler/user profile in the Safeture system. Below you find a list of PNR issues highlighted in this section of the Travel Data Module:

Duplicate emails:

The number of travelers where the email address of the traveler already exist within the system, but name and/or phone number cannot be matched with the existing user.

Missing emails:

The number of PNR traveler profiles that did not have any email address set.

Blacklisted emails:

The number of traveler email addresses that contained a blacklisted email address.

In addition to the issues above, the page displays additional information on how many traveler profiles that has been added in the selected filters:

New travelers:

Indicates how many new traveler profiles that has been created, i.e. where no matching contact information was matched with existing users.

Matched travelers:

The number of travelers that was successfully matched with existing users.

Note: It is also possible to subscribe to a daily email with a summary of the last 24 hours of PNRs, to be able to detect PNR matching issues. The setting is available under the top right settings menu.

Booking Overview

The Booking Overview takes you to a page with all your upcoming flights and hotel bookings, including stopovers. Bookings to a high-risk destination are marked to easily be distinguished from the rest.

Image Booking Overview

Booking Overview

Segment Overview

In the Travel Data Module, under the section of Travel Bookings, you find the Segment Overview button, which takes you to a list of all individual itinerary items. In this view, you can view and export both upcoming and past segments using more advanced filters.

Image TMC Integration

Integrations

Image Email Parsing

Email Parsing

Image Add PNR

Manual add pnr

Image Segment Overview

travel bookings

Image Travel Data Overview

Travel Data Overview

Image Condition/Disease

Image Medications

medications database

Image Facilities

facilities

Image Terrorism and Casualty Attacks

terrorism icon

Image Travel Health Risks

travel health risks icon

Image Cyber Safety

cyber safety icon

Image Destination Safety

destination safety icon